Frequently Asked Questions About Long Term Care Insurance from AARP
Have a question about AARP Health Care Options? You're not alone. Many people have submitted questions on a variety of topics and we've posted the ones that have been most frequently asked right here. You can look through them all, or, to browse by topic, click on a link below.
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About the AARP Health Care Options Program
What is AARP Health Care Options? AARP Health Care Options is not the insurer. It's a unique program that offers access to health insurance, special savings services and health information exclusively to AARP members (age 50+). AARP did a lot of research to create its health insurance and service program which they named AARP Health Care Options. They interviewed a long list of companies on benefits and costs before choosing the providers and services they felt were best for people 50+ and they contracted with the various insurers listed below in order to make coverage available to their members.
How many insured participants are in the AARP Health Care Options program?
How long has the Program been in existence?
What companies offer health insurance through AARP Health Care Options?
Metropolitan Life Insurance Company is the insurer of the AARP Long-Term Care Insurance Plan and was rated A+ by A.M. Best in 2006.
A.M. Best is an independent organization that evaluates insurance company financial performance.
Who can get AARP Health Care Options products and services?
What products and services are available?
What kind of savings can I get on prescriptions?
Can I save on vitamins and supplements and other healthy living products?
Do you sell Medicare Part B reimbursed medical supplies?
Can I save on glasses and contacts?
*AARP Pharmacy Services and AARP Vision Discounts are
How do the changes in Medicare affect me?
I have lost my Medicare Supplement health coverage. Will the
AARP Health Care Options program be able to help?
If you have any questions on your guaranteed right to coverage, you may wish to contact the administrator of your prior health plan or your state's Department on Aging.
Can I enroll on line and how do I access the enrollment application?
You will be required to be an AARP Member and login to an AARP Health Care Options account to apply online so that we can save your application should you choose to continue at a later time. (If you are not currently registered, you'll need to register). You can also Join AARP or Renew your membership online. Once you've confirmed your personal information, you will be able to complete and submit an application online or print a copy of the application to mail or fax. You may also save your online application to continue at a later time. Additional detailed instructions and "help" information are included within the application process.
In some instances, the applications are formatted as PDF (Adobe Acrobat) documents. You must have a copy of the Adobe Acrobat Reader program to view and print the application. You can print the application by clicking on the printer icon at the top of the Adobe Acrobat Reader window. You can then complete and return it in accordance with the instructions.
Once you have successfully downloaded the Adobe Acrobat Reader program, you can open any PDF document by clicking on the desired link.
How do I access a saved online application?
Will a saved application remain on my account indefinitely?
Can I delete an online application?
I need to send a Medical Release Authorization to complete my application process.
Where can I get a copy of this form?
If I want to mail or fax an enrollment application or Medical Authorization
to Release Authorization Medical Information, where should I send it?
AARP Health Care Options
Fax Number: 888-836-3985
Do you have a listing of addresses and phone numbers for AARP and the AARP Health Care Options program?
Can I authorize someone to help me with my health insurance?
Can I authorize someone to make payments on my behalf?
How do I request replacement materials?
I'm moving-will my AARP coverage remain intact?
I have received my coupon book, but where are my payment envelopes?
Why can't you send me a bill with an envelope each month?
These payment materials show that my rate doesn't stay the same throughout the
year. Why would my rate change?
You offer annual payer discounts; why don't you offer quarterly or semi-annual
discounts as well?
May I have my payments drawn from my checking or savings account automatically
For residents of Louisiana and Idaho, all checks or money orders must be made payable to United HealthCare Insurance Company.
Can I make a payment over the phone?
How long does it take to process a claim?
How do I submit a claim?
AARP Health Care Options
Be sure to note you name and membership number in the upper right hand corner. We suggest that you keep a copy for your records.
If you would like additional claim filing instruction please call 1-800-444-6544.